AI Customer Service Agents: Transforming Modern Support for Faster, Smarter Service

As a customer support manager with many years of experience in the startup trenches –– from scaling global support teams…

AI Customer Service Agents: Transforming Modern Support for Faster, Smarter Service

As a customer support manager with many years of experience in the startup trenches –– from scaling global support teams…

I Took a Deep Dive Into Market Segmentation — Here's Everything I Learned

When I started my own online store with Printify and created social media shops, I found out that marketing segmentation…

I Took a Deep Dive Into Market Segmentation — Here's Everything I Learned

When I started my own online store with Printify and created social media shops, I found out that marketing segmentation…

Testimonial Questions Reps Need to Ask Their Customers

I love a good success story, especially when the main character has worked hard to overcome a specific problem. In…

Testimonial Questions Reps Need to Ask Their Customers

I love a good success story, especially when the main character has worked hard to overcome a specific problem. In…

How the Customer Journey Funnel Revamps Traditional Methods and Drives Business

When was the last time you moved through a customer journey funnel in just one step — seeing a product,…

How the Customer Journey Funnel Revamps Traditional Methods and Drives Business

When was the last time you moved through a customer journey funnel in just one step — seeing a product,…

AI Intent — Figuring Out the Purpose that Drives Service Tech

Imagine you were on a first date with someone, and they asked you, “What’s your five-year plan?” At first, it’d…

AI Intent — Figuring Out the Purpose that Drives Service Tech

Imagine you were on a first date with someone, and they asked you, “What’s your five-year plan?” At first, it’d…