When I encounter a tech issue, my first move is to search Google for a knowledge base or other self-service…

When I encounter a tech issue, my first move is to search Google for a knowledge base or other self-service…

I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to understand audience pain points…

I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to understand audience pain points…

During my time as a client services manager at Yahoo and then Verizon Media, I witnessed firsthand how important good…

During my time as a client services manager at Yahoo and then Verizon Media, I witnessed firsthand how important good…

Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout my career, whether creating…

Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout my career, whether creating…

Customers have countless interactions with your brand, which collectively form their opinion about your business. But what exactly are these…

Customers have countless interactions with your brand, which collectively form their opinion about your business. But what exactly are these…