When offered the opportunity to provide a company with feedback, I’m usually happy to participate — but only if the…
As an experienced customer success manager, I know that two of the major reasons customers churn are that they don’t…
There’s nothing more frustrating than fumbling around a company’s website trying to find answers to your questions. Thankfully, most companies…
There’s nothing more frustrating than fumbling around a company’s website trying to find answers to your questions. Thankfully, most companies…
As a customer, I’ve taken plenty of surveys for my favorite brands, and the best ones always have survey logic.…
As a customer, I’ve taken plenty of surveys for my favorite brands, and the best ones always have survey logic.…
Talking about statistics and representative samples might not sound like the most exciting topic. I can get it. But stick…
Talking about statistics and representative samples might not sound like the most exciting topic. I can get it. But stick…
If you’re creating a survey, you may be wondering whether to use open-ended or close-ended questions. While both question types…
If you’re creating a survey, you may be wondering whether to use open-ended or close-ended questions. While both question types…