Imagine you were on a first date with someone, and they asked you, “What’s your five-year plan?” At first, it’d…

Imagine you were on a first date with someone, and they asked you, “What’s your five-year plan?” At first, it’d…

The other day, the igniter in my oven needed replacing. I called a nearby electrician, who came over and told…

The other day, the igniter in my oven needed replacing. I called a nearby electrician, who came over and told…

Ever tried chatting with a bot that seemed more confused than helpful? I know I have, several times. And while…

Ever tried chatting with a bot that seemed more confused than helpful? I know I have, several times. And while…

Help desk software was my daily command center when I worked at HubSpot Support. Our customer service ticketing system was…

Help desk software was my daily command center when I worked at HubSpot Support. Our customer service ticketing system was…